Can't find your answer? Ask our AI Assistant or contact support.
View All FAQs 🏠 Back to Home🛒 Shopping & Orders
How do I place an order on PetBhai?
Browse our shop, add items to your cart, proceed to checkout, and complete payment.
Orders are processed within 24 hours and you'll receive tracking information via email.
What areas do you deliver to?
We deliver across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna,
Rangpur, Barisal, and other major cities. Delivery times vary by location.
Are the products authentic?
Yes! We guarantee 100% authentic products from verified suppliers. We do not sell
counterfeit or expired items. If you receive a product that doesn't meet quality
standards, we'll replace it.
What payment methods are accepted?
We accept bKash, Nagad, credit/debit cards, and cash on delivery (COD) for most areas.
🐾 Pet Adoption
How can I adopt a pet through PetBhai?
Visit our Adopt page, browse available pets, fill out the
adoption application, and our team will contact you for next steps including a
meet-and-greet.
Is there an adoption fee?
Most adoptions have a small fee (typically ৳500-2000) that covers vaccinations,
deworming, and spaying/neutering. This ensures pets go to committed homes.
🏥 Veterinary Services
How does online vet consultation work?
Book a consultation, describe your pet's symptoms, and connect with a licensed vet via
chat or video call. You'll receive advice and prescriptions digitally.
Can the AI assistant replace a vet?
No, our AI provides general guidance only. For medical emergencies or serious concerns,
always consult a licensed veterinarian.
📞 Support
How do I contact customer support?
Use our AI Assistant for instant help, or reach us
via email or WhatsApp. We typically respond within 24 hours.